I began working on IBM’s IT Help Central website in 2006 as a content author under PCHowTo’s contract with IBM. IT Help Central was IBM’s internal IT self-help tool for the hundreds of software products deployed to their 325,000+ employees. Content was delivered weekly in some 12 languages.

In 2007 I was promoted to Content Manager where I was placed in charge of gathering, processing, and scheduling all content feedback provided by IBM’s software product owners. I had one content author under my direct supervision and I worked closely with our translation manager and her team of translators.

It was during this time that I worked with our developers to create Hermes, a proprietary application that automated much of how we worked with IBM’s web content. Hermes allowed us to double, and in some cases triple, our processing and translation of IBM’s content.