Michael Bartok is the internet alias of Michael Miller. You might ask yourself, ‘Why the alias? Is there something nefarious going on here?’ No such luck. Have you ever tried to register for a new account on a social network under John Doe? What – you mean johndoe@outlook.com is already taken?! Well, that’s same experience you’ll get as Mike Miller. And that’s why. ūüėČ

Demographics

Name: Michael Miller
Email: michael.bartok@gmail.com
Current Residence: Plant City, FL
Nationality: US
Languages: English, Spanish

Education

Institution: University of Florida
Degree: Bachelor of Arts (with honors)
Major/Minor: Linguistics / Arabic
Graduation Date: 6 May 1995

Professional Development

Institution: Dale Carnegie
Course: Leadership for Managers
Awards: Week 2 Human Relations Award, Perfect Attendance Award, and Best in Class Innovation Project
Graduation Date: 20 Dec 2012

Institution: Dale Carnegie
Course: How to Run Meetings That Actually Accomplish Something
Awards: N/A
Graduation Date: Aug 2013

Institution: International Scrum Institute
Certification: Scrum Product Owner Accredited Certification (SPOAC)
Certification ID: 03838874157052
Certification Date: April 3, 2015

Institution: International Scrum Institute
Certification: Scrum Master Accredited Certification (SMAC)
Certification ID: 19422412079758
Certification Date: April 3, 2015

Institution: International Scrum Institute
Certification: Scrum Coach Accredited Certification (SCAC)
Certification ID: 97556262064725
Certification Date: February 19, 2015

Institution: International Scrum Institute
Certification: Scrum Trainer Accredited Certification (STAC)
Certification ID: 42821196334436
Certification Date: February 19, 2015

Institution: International Scrum Institute
Certification: Scaled Scrum Expert Accredited Certification (SSEAC)
Certification ID: 86532546635717
Certification Date: February 19, 2015

Institution: Scaled Agile, Inc.
Certification: SAFe 4.0 Program Consultant (SPC4)
Certification ID: 43699949-8084
Certification Date: January 3, 2017
Certification Valid Through: December 31, 2018 (renewed for 2018)

Languages

English (native)
Spanish (advanced)
Arabic (basic)
French (survival)
Portuguese (passive)
Italian (passive)

Resume Download

Michael Miller, Agile Mentor (Resume, Jan 2016)

Employment History

Senior Business Systems Analyst (eComm DevOps & Agile), Ashley Furniture (Nov 2015 РPresent)

In November of 2015 I was delighted to to be asked to join AshComm, the Global IT Retail arm of Ashley Furniture responsible for the development of ashleyfurniturehomestore.com. I was tasked with the operationalization of their adoption of Scrum. This was a herculean task and an absolutely amazing opportunity to help a world-class organization achieve even higher levels of excellence with their eCommerce development efforts. My responsibilities in this area include:

  • Defining Scrum for the entire AshComm business unit
  • Creating our¬†adoption strategy
  • Creating documentation and presentations detailing how we would adopt Scrum
  • Championing our adoption of Scrum across the business unit
  • Conducting formalized training classes in Scrum theory, rules, and practice
  • Mentoring Product Owners, Scrum Masters, and Developers across 7 distinct Scrum teams
  • Serving as the Scrum Master¬†for our own DevOps Scrum team

 

Web & Mobile Product Manager, LabTech Software (Nov 2010 – Sep 2015)

I started at LabTech Software in November 2010 as their Online Documentation Specialist, responsible for migrating over 375 pieces of web content, then maintaining that online user documentation and the CMS it which it resided. In addition to posting, editing, and maintaining all of our online end-user documentation, I also oversaw all major CMS component changes, integrations, and development. As time passed, I also found myself performing all daily website administrator duties and acting as the point of contact for our online user experience.

In August 2011, I was promoted to Manager of Web Services where I built and managed a team of four developers responsible for overseeing all non-marketing aspects of labtechsoftware.com and its subdomains; including new web application design and development, business process automation, weekly web site maintenance, and web server administration for almost a dozen web servers.

In April 2013 I was given the opportunity to become the company’s first Web Product Manager. My duties now focus largely on gathering requirements for new web innovations, enhancing our web user experience by serving as our user advocate, and performing the product owner role on our internal web development team.

After successfully improving the LabTech Partner Portal over the course of 2014, in April 2015 I was given the opportunity to bring my knowledge and expertise to the Web and Mobile Control Center modules of our core product.

 

Senior Technical Writer, PCHowTo (Sep 2005 – Oct 2010)

I started at Knowledge Accelerators (formerly PCHowTo) in Sep 2005 as a technical writer responsible for scripting “how to” videos for end users for a wide variety of computer applications and VOIP telephone systems, including Internet Explorer, Microsoft Office, Lotus Notes and Avaya and Cisco VOIP telephones.

After establishing a record of high performance as a technical writer in 2006, I was moved to knowledge base content management where I managed the maintenance of all content on IBM’s internal self-help website, IT Help Central until Jan 2009.

After creating Hermes, a proprietary software application that increased our translation and delivery capacity by a factor of 2-3 times, I was then moved into the Senior Technical Writer position, training other technical writers who were working on multimedia end-user self-help content for the Lotus (Quickr, Connections, iNotes, Symphony) and Microsoft Office 2010 application families.

 

Freelance Content Writer, Boson Software (Jan 2003 – Sep 2005)

Boson Software specializes in web-based test preparation, mainly for IT certifications. I paired with Boson to broaden their offerings to include practice exams in multiple subject areas and languages for the Praxis Series Teacher Exams, the SAT I, and the SAT II. I researched and designed 6 practice tests and worked with Boson editors and sales personnel to maintain my tests and provide valuable author interaction with our customers. Sales of my tests doubled yearly from 2003 to 2005, with my 2005 yearly sales measured in the thousands of dollars.

Work history prior to 2003 was spent in the field of EFL/ESL education and is available upon request.

Skills

Requirements Gathering
Ability to gather, interpret, and document requirements for website and web application development.

Web Product Management
Well versed in inbound (technical) web product management, client and cross-team interaction, writing software requirements (user stories) and prioritizing features.

Scrum
Certified by the International Scrum Institute as a Scrum Master (SMAC), Scrum Product Owner (SPOAC), Scrum Coach (SCAC), Scrum Trainer (STAC), and Scaled Scrum Expert (SSEAC). Able to create, run and mentor Scrum teams, practice single and multi-team Scrum, Parallel Scrum and Scalable Scrum (Scrum of Scrums). Ability to manage both web and mobile site/application development using Scrum.

Scaled Agile Framework (SAFe) 4.0
Certified by Scaled Agile, Inc. as a Scaled Agile Framework (SAFe) 4.0 Program Consultant (SPC4). Certified to teach all lower level SAFe classes and roles, including classes for certification for SAFe Agilist (SA), SAFe Practitioner (SP), and SAFe Product Manager/Product Owner (SPMPO). Certified to teach SAFe 4.0 and lead 3 and 4 level SAFe implementations at the enterprise level.

Web Content Management
Ability to organize and management web content in the CMS environment.

CMS (Content Management System) Administration
Skilled in installing and maintaining a wide variety of CMS web sites, including WordPress, Joomla, PHPKB, and more.

Technical Writing
Highly skilled in creating text, HTML, and multimedia how-to content for end users.

HTML
Strong understanding of HTML.

CSS
Ability to create and manipulate basic to intermediate CSS styles.

MySQL
Ability to create, manipulate, and execute basic queries, as well as edit existing queries.

Javascript
Ability to create and manipulate basic Javascript code.